Please choose carefully when purchasing, as we may not be able to provide a refund or replacement if you change your mind.
Under the Australian Consumer Law, you are not entitled to return a product if there is no breach of a consumer guarantee.
For example, if you:
- Changed your mind
- Ordered the wrong product
- Found a product cheaper elsewhere
- Were aware of the relevant fault before buying the product
- Damaged the product by misusing it
- Used the product for a very long time and the problem is the result of usual wear and tear.
Faulty on Arrival
If you receive a faulty item, we will at our discretion either repair or replace the item. If the fault is minor (such as a dent) and you would prefer to keep the item, we may offer you a partial refund of the purchase price as compensation. Micks Gone Bush will arrange and pay for any return freight if we require the faulty product returned, and for any delivery costs to get the repaired or replaced item back to you. When a faulty item is being returned for a replacement, the original item must first be returned before a replacement item is sent out. If we cannot repair or replace your item, we may offer you a similar alternative (if one exists) or a refund of your order.
Please note: if the item was working on arrival and you are claiming a warranty, a different policy applies - see Warranty Information
In the event you receive an incorrect item, you can return the product as long as it remains unused and unopened with the original packaging intact. If the item is incorrect due to an error by you, you will need to pay for all postage costs and a 30% restocking fee. If the error is by us, we will pay for postage costs.
We are not required to provide an exchange if you change your mind, however, typically we will be able to do this on the following conditions:
- Item is unused, unopened with the original packaging intact
- Any shipping costs to return the item and have the exchanged item delivered are covered by the customer
Returning Products to us
If you have contacted us and confirmed your return will be accepted, please address your package to:
Please include a copy of your invoice/invoice number and details on why you are returning the product to help with timely processing.
Please note: We do not refund delivery costs, insurance charges or lost returned items.
Note All shipping costs on returns are the responsibility of the buyer.
Please choose your generator wisely. No refunds or exchanges will be given if you simply change your mind, Can not unload the generator from transport, transport can not come to your location and collect from the depot, choose the wrong capacity in Watts or KVA, did not read the spec sheet or understand it, will not fit in the location you have chosen, and outlets do not match yours, Generator is Too Noisy ( failed to check specifications DB). All transport costs are the client’s responsibility. Remember it is your reasonability to load the generator correctly and no overload, check your specifications If you need help choosing the correct generator for the job contact us