Privacy policy

Privacy Policy

Effective date: 14 July 2026
Last updated: 14 July 2026

1. About This Privacy Policy

Mick’s Gone Bush, ABN 65 108 997 577, operates the Mick’s Gone Bush website and associated e-commerce, product, quotation, customer-support and subscription services.

In this Privacy Policy, “Mick’s Gone Bush”, “we”, “us” and “our” refer to the business operating under the Mick’s Gone Bush name.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information and how individuals may request access, correction or make a privacy complaint.

We handle personal information in accordance with applicable Australian privacy laws. Where the Privacy Act 1988 (Cth) applies to our activities, this includes the Australian Privacy Principles.

Where the European Union General Data Protection Regulation, United Kingdom General Data Protection Regulation or another overseas privacy law applies to a particular activity, we will handle the relevant personal information in accordance with the applicable requirements.

2. Scope of This Policy

This policy applies to personal information collected through:

• our website and online store;
• customer accounts and checkout;
• product and generator quotation forms;
• parts, fitment and product enquiries;
• email, telephone and other business communications;
• warranty, return and product-support requests;
• Microsoft 365 licensing and support services supplied by Mick’s Gone Bush;
• marketing subscriptions and advertising interactions; and
• other transactions or services supplied by Mick’s Gone Bush.

Individuals may browse general areas of our website without identifying themselves. Personal information will generally be required to place an order, request a quotation, create an account, receive support or use other identified services.

3. Personal Information We Collect

The personal information we collect will depend on how an individual interacts with Mick’s Gone Bush.

Identity and contact information may include:

• full name;
• business or organisation name;
• job title or authorised contact role;
• email address;
• telephone number;
• billing address;
• shipping address; and
• account username or customer identifier.

Order and transaction information may include:

• products and services ordered;
• order, quotation and invoice numbers;
• payment status and transaction references;
• delivery, tracking and proof-of-delivery information;
• returns, refunds, warranty and complaint history;
• communications relating to an order or service; and
• records required for accounting, taxation, fraud prevention and legal compliance.

Product and fitment information may include:

• vehicle make, model and year;
• engine model or engine number;
• equipment model and serial number;
• existing product or part numbers;
• electrical system details;
• photographs of products, components or installations;
• diagnostic information or error codes; and
• information about the intended product application.

Technical and website information may include:

• IP address;
• browser type and version;
• device type and operating system;
• approximate location derived from an IP address;
• pages viewed and time spent on the website;
• referring websites and search sources;
• shopping-cart and checkout activity;
• cookie, advertising and analytics identifiers;
• website errors, security events and access logs; and
• marketing preferences and campaign interactions.

4. Payment Information

Online payments are processed through authorised third-party payment providers, which may include Shopify Payments, PayPal, Stripe or another payment provider made available at checkout.

Mick’s Gone Bush does not ordinarily receive or store complete payment-card numbers, card security codes or online banking passwords.

We may receive limited payment information such as:

• payment status;
• transaction number;
• payment method;
• card type;
• the last digits of a payment card; and
• fraud or verification results supplied by the payment provider.

Payment providers handle payment information under their own privacy and security policies.

5. Microsoft 365 Customer Information

Where Mick’s Gone Bush supplies or administers Microsoft 365 products or associated services, we may collect and hold information including:

• customer business and billing details;
• Microsoft tenant and domain information;
• licence types, quantities and subscription periods;
• administrator and authorised-user contact details;
• support requests and diagnostic information;
• security, configuration and service-status information; and
• records required to purchase, provision, renew, support, suspend or cancel licences.

Mick’s Gone Bush may have administrative access to a customer’s Microsoft environment where that access is necessary to supply an authorised service.

We will only access customer accounts, configuration information or content where reasonably necessary to perform an authorised task, investigate a support matter, address a security issue or comply with a legal obligation.

Microsoft separately processes information through its platforms and services under its own privacy, security, licensing and data-handling terms.

6. Sensitive Information

Mick’s Gone Bush does not ordinarily require sensitive information such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, biometric information or criminal-record information.

Individuals should not provide sensitive information unless it is reasonably necessary for a particular request and Mick’s Gone Bush has agreed to receive it.

Where sensitive information is collected, we will obtain consent where required and restrict its use and disclosure to the applicable purpose or as otherwise permitted by law.

7. How We Collect Personal Information

We generally collect personal information directly from the individual when they:

• place an order;
• create or update an account;
• request a quotation;
• contact us by email, telephone or online form;
• make a product, warranty, refund or delivery enquiry;
• subscribe to marketing communications;
• purchase or use a Microsoft 365 service;
• interact with our website or advertising; or
• otherwise provide information to Mick’s Gone Bush.

We may also receive personal information from:

• Shopify and other e-commerce providers;
• payment processors;
• freight carriers and logistics providers;
• manufacturers, distributors and suppliers;
• Microsoft and authorised Microsoft distributors;
• fraud-prevention and cybersecurity providers;
• analytics and advertising platforms;
• business customers that nominate authorised users or delivery contacts; and
• publicly available business or professional sources where lawful and relevant.

8. How We Use Personal Information

Mick’s Gone Bush may use personal information to:

• process and fulfil orders;
• prepare quotations and invoices;
• confirm product fitment, compatibility and suitability;
• arrange freight, delivery, tracking and collection;
• communicate order and service updates;
• provide customer service and technical support;
• manage returns, refunds, warranty claims and complaints;
• purchase, provision, administer and renew Microsoft 365 licences;
• manage accounts, subscriptions and outstanding payments;
• maintain accounting, taxation and business records;
• detect fraud, misuse, security incidents and unauthorised transactions;
• operate, secure, analyse and improve our website and services;
• measure advertising and marketing performance;
• provide marketing communications where permitted;
• establish, exercise or defend legal claims; and
• comply with legal, regulatory, insurance and supplier obligations.

We may use information for another purpose where the individual has consented, where the purpose is reasonably expected and related to the original purpose, or where the use is otherwise permitted or required by law.

9. Disclosure of Personal Information

Mick’s Gone Bush does not sell or rent customer contact lists.

We may disclose personal information where reasonably necessary to:

• e-commerce and website-platform providers;
• payment processors and financial institutions;
• freight carriers, couriers and logistics providers;
• product suppliers, distributors and manufacturers;
• supplier-direct and drop-shipping fulfilment partners;
• authorised service agents and technicians;
• Microsoft and authorised Microsoft distributors;
• accounting, invoicing and business-administration providers;
• cloud-hosting, email, data-storage, cybersecurity and IT-support providers;
• analytics, advertising and marketing-service providers;
• insurers, legal advisers, accountants, auditors and professional advisers;
• government agencies, courts, regulators and law-enforcement bodies where required or authorised by law; and
• a purchaser or adviser involved in a proposed sale, restructuring or transfer of the business, subject to appropriate confidentiality safeguards.

We disclose only the information reasonably necessary for the relevant service or purpose.

10. Cookies, Analytics and Tracking Technologies

Our website uses cookies, pixels, tags, local storage and similar technologies to operate the store, maintain security, remember preferences, analyse website use and measure advertising.

These technologies may include:

• Essential technologies: required for website security, shopping-cart operation, account access, checkout and core functionality;
• Preference technologies: used to remember selections and website settings;
• Analytics technologies: used to understand traffic, website use, conversion activity and performance; and
• Advertising technologies: used to measure campaigns, create audiences and display relevant advertising.

Analytics and advertising providers used by Mick’s Gone Bush may include Google Analytics, Google advertising services, Meta Pixel, Meta advertising services and AdRoll.

These providers may collect information about website visits, device identifiers, advertising interactions, purchases and browsing activity, subject to their own privacy policies and the preferences available through their platforms.

Individuals may control some cookies through their browser settings and, where available, through the website’s cookie-preference controls. Blocking essential cookies may prevent parts of the website or checkout from functioning correctly.

11. Direct Marketing

Mick’s Gone Bush may send marketing emails or other commercial electronic messages where the recipient has consented or where another lawful basis exists.

Purchasing a product or making an enquiry does not automatically mean that an individual has agreed to receive unrelated marketing communications.

Marketing messages will identify Mick’s Gone Bush and provide a functional unsubscribe method.

An individual may unsubscribe at any time by:

• using the unsubscribe link in the communication; or
• contacting [email protected].

We will process valid electronic-marketing unsubscribe requests within five working days.

Unsubscribing from marketing does not prevent Mick’s Gone Bush from sending transactional or service communications relating to an order, account, subscription, security issue, licence or outstanding payment.

12. Overseas Service Providers

Some service providers used by Mick’s Gone Bush operate or store information outside Australia.

Personal information may be processed or accessible in countries including the United States and Canada, as well as other countries in which our technology, payment, analytics, advertising or cloud-service providers operate.

The countries involved may change where a service provider changes its infrastructure, sub-processors or data-storage arrangements.

Where Australian privacy law applies to an overseas disclosure, Mick’s Gone Bush will take reasonable steps required by law in relation to the overseas recipient.

Individuals should be aware that overseas privacy laws and enforcement arrangements may differ from those applying in Australia.

13. Data Security

Mick’s Gone Bush takes reasonable technical, physical and administrative measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Measures may include:

• access controls and role-based permissions;
• password and authentication controls;
• multi-factor authentication where available and appropriate;
• encrypted website and payment connections;
• software updates, monitoring and security protections;
• restricted access to customer and business systems;
• service-provider security assessments where appropriate;
• backup and recovery procedures; and
• staff and contractor confidentiality requirements.

No online service, transmission or storage system can be guaranteed to be completely secure. Individuals should protect their passwords and notify Mick’s Gone Bush promptly if they suspect unauthorised account activity.

14. Data Retention and Destruction

Mick’s Gone Bush retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• supplying products and services;
• maintaining order, warranty and support records;
• administering subscriptions and customer accounts;
• meeting accounting, taxation and legal-record requirements;
• resolving disputes and enforcing agreements;
• fraud prevention and security; and
• meeting applicable manufacturer, distributor and insurer requirements.

Retention periods vary depending on the type of information, the transaction and applicable legal requirements.

When personal information is no longer reasonably required, Mick’s Gone Bush will take reasonable steps to destroy it securely or remove identifying information, unless retention is required or authorised by law.

Information may remain temporarily within secure backups until those backups are replaced or deleted through the normal backup cycle.

15. Access and Correction

Individuals may request access to personal information held about them or ask for information to be corrected where it is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests should be sent to [email protected].

Mick’s Gone Bush may request reasonable evidence of identity or authority before providing access or making a correction.

Access may be refused or limited where permitted or required by law, including where providing access would unreasonably affect another person’s privacy or disclose legally privileged or commercially sensitive information.

Where access or correction is refused, we will provide written reasons where required by law and explain any available complaint process.

16. Deletion and Other Overseas Privacy Rights

Individuals may request deletion of personal information. A deletion request is not absolute and may be refused where the information remains reasonably necessary or must be retained for legal, accounting, taxation, fraud-prevention, warranty, dispute-resolution or contractual purposes.

Where the GDPR, UK GDPR or another applicable privacy law applies, an individual may also have rights including:

• restriction of processing;
• data portability;
• objection to particular processing;
• withdrawal of consent; and
• complaint to the relevant privacy regulator.

These rights apply only where provided by the relevant law and may be subject to exceptions.

17. Data Breaches

Mick’s Gone Bush maintains procedures for identifying, containing, assessing and responding to suspected data breaches.

Where a breach is likely to result in serious harm and notification is required under the Notifiable Data Breaches scheme or another applicable law, Mick’s Gone Bush will notify affected individuals and the relevant regulator as required.

Notifications may include information about the incident, the types of information involved, recommended protective actions and how affected individuals can contact us.

18. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Mick’s Gone Bush does not control the privacy, security or content practices of independent third-party websites. Individuals should review the relevant third party’s privacy policy before providing personal information.

This clause does not remove responsibility for a third-party service provider where Mick’s Gone Bush remains legally responsible for its handling of personal information.

19. Children’s Information

The Mick’s Gone Bush website and services are intended for adults and business customers and are not directed to children.

We do not knowingly seek to collect personal information directly from children without the involvement of a parent, guardian or other authorised adult where appropriate.

20. Privacy Complaints

An individual who believes Mick’s Gone Bush has mishandled their personal information should submit a written complaint containing:

• their name and contact details;
• a description of the privacy concern;
• relevant dates, order numbers or account details; and
• the outcome they are seeking.

Privacy complaints should be sent to:

Privacy Officer
Mick’s Gone Bush
Email: [email protected]

Mick’s Gone Bush will acknowledge the complaint and investigate it fairly. We will generally aim to provide a substantive response within 30 calendar days, although complex matters may require additional time.

If the complaint is not resolved, and the Privacy Act applies to the matter, the individual may be entitled to make a complaint to the Office of the Australian Information Commissioner.

21. Changes to This Privacy Policy

Mick’s Gone Bush may update this Privacy Policy to reflect changes to our systems, services, suppliers, business operations or legal obligations.

The current version will be published on our website with its effective date and last-updated date.

Where a change materially affects how we use information already collected, we will provide additional notice or seek consent where required by law.

22. Contact Us

Privacy Officer
Mick’s Gone Bush
ABN 65 108 997 577
Email: [email protected]
Website: Mick’s Gone Bush

Effective date: 14 July 2026
Last updated: 14 July 2026