Shipping policy
Shipping Policy
Effective date: 14 July 2026
Last updated: 14 July 2026
1. Introduction
Mick’s Gone Bush is committed to delivering orders safely, efficiently and transparently. This Shipping Policy explains our order-processing timeframes, delivery estimates, freight charges, delivery requirements and procedures for delayed, damaged, lost, returned or uncollected shipments.
Nothing in this Shipping Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law, including the Australian Consumer Law as applied in Victoria.
2. Shipping Area
Standard website orders are shipped within Australia only.
International delivery may be considered by prior written arrangement and will require a separate freight quotation. Mick’s Gone Bush is not obliged to accept an international order.
3. Order Processing and Dispatch
- Orders are typically dispatched within 7–14 business days after cleared payment is received.
- A business day means Monday to Friday, excluding Victorian public holidays.
- Orders requiring additional customer information, fitment confirmation, freight quotations or payment verification will not enter the dispatch queue until the required information or payment has been received.
- Special-order, supplier-direct, backordered, customised or built-to-order products may have longer dispatch timeframes.
- Where a different dispatch timeframe is stated on a product page, quotation, invoice or order confirmation, that timeframe will apply.
Dispatch and delivery timeframes are estimates unless Mick’s Gone Bush expressly agrees to a guaranteed delivery date in writing.
If an order is materially delayed, we will make reasonable efforts to notify the customer. If Mick’s Gone Bush cannot supply an order within an agreed timeframe or otherwise within a reasonable time, we will provide any remedy required under the Australian Consumer Law.
4. Carriers and Delivery Services
Mick’s Gone Bush may use road, air, rail, postal, courier or specialist freight services depending on the product, destination, weight, dimensions and carrier restrictions.
We may select or change the carrier or freight service where reasonably necessary, provided the selected service remains appropriate for the order and destination.
5. Estimated Delivery Times
The following delivery estimates generally apply after an order has been dispatched:
- Capital cities: approximately 3–14 business days
- Large regional towns: approximately 4–14 business days
- Remote locations: approximately 5–30 business days
These are indicative timeframes and are not guaranteed delivery dates. Actual delivery times may be affected by the destination, carrier network, road conditions, weather events, natural disasters, industrial action, seasonal demand, public holidays, freight congestion or other circumstances outside the reasonable control of Mick’s Gone Bush.
Any carrier delay does not remove rights or remedies that may apply under the Australian Consumer Law.
6. Delivery Address and Contact Information
Customers must provide a complete and accurate delivery address, postcode, daytime contact number and any relevant delivery instructions when placing an order.
- A physical street address is required unless Mick’s Gone Bush confirms that delivery to a PO Box or parcel collection location is available.
- Large, heavy or dangerous-goods shipments cannot generally be delivered to PO Boxes or parcel lockers.
- Customers should notify Mick’s Gone Bush immediately if delivery information needs to be corrected.
- We cannot guarantee that an address can be changed after an order has been dispatched.
Where an order is returned, redirected or delayed because the customer supplied an incomplete or incorrect address, the customer may be required to pay the reasonable additional freight, redirection, storage or handling costs actually incurred.
The customer will not be charged additional freight where the delivery problem was caused by an error made by Mick’s Gone Bush.
7. Signature on Delivery
Deliveries generally require a signature or other carrier-approved proof of delivery.
The customer must ensure that an authorised person is available to receive the shipment at the nominated delivery address.
Depending on the carrier and service selected, electronic signatures, delivery photographs, GPS records, recipient names or other carrier records may be used as evidence of delivery.
8. Authority to Leave
A customer may request that a shipment be left without a signature, subject to carrier availability and approval by Mick’s Gone Bush.
Where authority to leave is approved, the carrier may complete delivery by leaving the shipment at the nominated address and location in accordance with the customer’s instructions.
The customer accepts the increased risk of theft, weather exposure or unauthorised access after the shipment has been correctly delivered in accordance with the approved authority-to-leave instructions.
Authority to leave does not exclude or restrict the customer’s rights where the shipment:
- was delivered to the wrong address;
- was not delivered in accordance with the agreed instructions;
- was lost before delivery;
- was damaged in transit; or
- is otherwise subject to a right or remedy that cannot lawfully be excluded.
9. Missed Deliveries and Redelivery
If a delivery cannot be completed because no authorised person is available and no authority to leave has been approved, the carrier may:
- leave collection or redelivery instructions;
- take the shipment to a depot, post office or collection point;
- attempt redelivery; or
- return the shipment to Mick’s Gone Bush or the dispatch warehouse.
The customer is responsible for following the carrier’s collection or redelivery instructions within the timeframe specified by the carrier.
If an order is returned because the customer was unavailable, refused delivery, failed to collect the shipment or supplied incorrect delivery information, the order will only be re-dispatched after the customer pays the reasonable additional freight and handling costs actually incurred.
Additional redelivery charges will not apply where the failed delivery was caused by an error made by Mick’s Gone Bush or the carrier engaged by Mick’s Gone Bush.
10. Uncollected and Returned Goods
Goods will not automatically be treated as abandoned merely because 30 days have passed.
Where paid goods are returned to Mick’s Gone Bush or otherwise remain uncollected, we will make reasonable attempts to contact the customer using the contact information supplied with the order.
Mick’s Gone Bush may require payment of reasonable redelivery, storage, freight or handling charges before releasing or re-dispatching uncollected goods, where those charges have resulted from the customer’s actions or failure to provide delivery instructions.
If goods remain uncollected, Mick’s Gone Bush may deal with them in accordance with the applicable uncollected-goods provisions of the Australian Consumer Law and Fair Trading Act 2012 (Vic). This may include issuing written notices, retaining the goods for the legally required period and using the disposal method permitted for the type and value of the goods.
Any proceeds, records, costs or balances associated with the disposal of uncollected goods will be handled as required by applicable Victorian law.
11. Shipping Charges
Shipping charges are determined by factors including:
- product weight and dimensions;
- delivery destination;
- carrier and service type;
- residential, commercial or remote-area surcharges;
- tailgate, crane, forklift or hand-unloading requirements;
- dangerous-goods or restricted-freight requirements; and
- special packaging or handling requirements.
Additional charges may apply to bulky, oversized, dangerous-goods, remote-area or specialist deliveries.
12. Oversized and Heavy Freight
Oversized products, including diesel generators, may attract an indicative freight allowance of approximately AUD $550 for many metropolitan and regional destinations.
This amount is an estimate only and is not a fixed or guaranteed freight rate. Actual freight costs may vary substantially depending on the destination, product dimensions, weight, delivery access and unloading requirements.
Final freight charges will be shown at checkout where available or confirmed through a custom freight quotation.
Where a checkout freight amount is identified as provisional and the actual freight cost is higher, Mick’s Gone Bush will contact the customer before dispatch. The customer may:
- approve and pay the additional freight charge;
- arrange an approved alternative carrier; or
- cancel the affected order and receive a refund of the amount paid.
13. Unloading and Site Access
Standard freight charges cover transport to the approved delivery location only unless additional services are expressly included in the order or freight quotation.
Customers receiving heavy or oversized freight are responsible for ensuring:
- the delivery site is safe and reasonably accessible for the delivery vehicle;
- there is sufficient access, clearance and turning space;
- a responsible person is present to receive the delivery;
- suitable unloading equipment, such as a forklift or crane, is available where required; and
- any site-specific delivery restrictions are disclosed before dispatch.
Tailgate unloading, crane services, restricted-access delivery, waiting time, rebooking or other specialised services may attract additional charges.
The customer may be responsible for reasonable additional carrier charges actually incurred because site access, unloading requirements or restrictions were not disclosed before dispatch.
14. Customer-Arranged Freight
Customers may request permission to arrange their own carrier. This arrangement must be approved by Mick’s Gone Bush before collection.
Where the customer independently appoints and pays their own carrier, the customer is responsible for:
- booking and paying the carrier;
- confirming that the carrier is suitable for the product;
- arranging any required transit insurance or freight cover; and
- liaising with the carrier regarding tracking and transit claims.
This does not exclude responsibility for any loss or damage caused by Mick’s Gone Bush, including incorrect supply or inadequate packaging, and does not restrict any right that cannot lawfully be excluded.
15. Tracking Information
Tracking information will be provided where tracking is available from the selected carrier.
Tracking information may not become active until the carrier scans the shipment into its network.
Some specialist, supplier-direct, rail or bulk freight services may provide limited tracking information or delivery updates by telephone or email rather than through an online tracking portal.
16. Lost or Delayed Shipments
If an order has not arrived within the estimated delivery period, the customer should contact Mick’s Gone Bush with their order number and delivery details.
Where Mick’s Gone Bush arranged the freight, we will investigate the shipment with the carrier. Customers are not required to resolve a delivery dispute directly with a carrier engaged by Mick’s Gone Bush, although their cooperation may be required during the investigation.
If an order is confirmed lost, or cannot be supplied within an agreed or reasonable timeframe, Mick’s Gone Bush will provide a replacement, refund or other remedy as required by the Australian Consumer Law.
17. Goods Damaged in Transit
Customers should inspect shipments as soon as reasonably practicable after delivery.
If an item appears damaged in transit, customers should contact Mick’s Gone Bush promptly and provide:
- the order number;
- photographs of the product and damage;
- photographs of the external and internal packaging;
- photographs of the freight label; and
- a description of the condition in which the shipment was received.
Customers should retain the product and packaging until Mick’s Gone Bush or the carrier provides further instructions.
Requesting prompt notification and supporting evidence assists with the freight investigation but does not impose a fixed deadline on rights available under the Australian Consumer Law.
Where transit damage is confirmed, Mick’s Gone Bush will arrange the appropriate replacement, repair, refund or other remedy.
18. Freight Cover and Carrier Claims
Mick’s Gone Bush may obtain freight cover or carrier liability protection for shipments that we arrange. Coverage and claim conditions vary between carriers and freight services.
Any carrier or freight-cover investigation is an administrative process and does not replace or restrict the customer’s rights against Mick’s Gone Bush under the Australian Consumer Law.
19. Third-Party Shopping Platforms
Google Shopping and other third-party platforms may display simplified or indicative delivery timeframes and freight estimates.
Customers should refer to the freight amount shown at Mick’s Gone Bush checkout or in a written Mick’s Gone Bush quotation before completing their purchase.
If a material freight discrepancy is identified after an order is placed but before dispatch, Mick’s Gone Bush will contact the customer. The customer may approve the revised freight charge, arrange an approved alternative service or cancel the affected order for a refund.
20. Relationship With Our Refund Policy
Shipping-related returns, faulty goods, incorrectly supplied products and Australian Consumer Law remedies are also governed by the Mick’s Gone Bush Refund Policy.
Mick’s Gone Bush does not accept change-of-mind returns merely because a customer no longer wants or requires a correctly supplied product. Please refer to our Refund Policy for the complete conditions.
21. Contact Information
Mick’s Gone Bush
Email: [email protected]
Effective date: 14 July 2026
Last updated: 14 July 2026