Terms of service

Terms of Service

Effective date: 14 July 2026
Last updated: 14 July 2026

1. Introduction

These Terms of Service govern access to and use of the Mick’s Gone Bush website, the purchase of products and services from Mick’s Gone Bush, and any related quotation, order, subscription, account or commercial arrangement.

By accessing our website, creating an account, accepting a quotation, placing an order or purchasing a product or service, you agree to these Terms of Service.

If you are purchasing on behalf of a business, company, trust, partnership or other organisation, you confirm that you have authority to bind that organisation to these terms.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law, including the Australian Consumer Law as applied in Victoria.

2. Related Policies

The following Mick’s Gone Bush policies form part of these Terms of Service:

• Refund Policy;
• Shipping Policy;
• Privacy Policy; and
• any product-specific, quotation, invoice, subscription or service terms provided before purchase.

Where a written quotation, invoice, product-specific agreement or service schedule contains terms that differ from these general terms, the more specific written terms will apply to the extent of the inconsistency, provided they comply with applicable law.

3. Website Use

You must use this website lawfully and must not:

• interfere with the operation or security of the website;
• attempt to gain unauthorised access to an account, system or network;
• introduce malicious code, automated attacks or harmful material;
• scrape, copy or extract website content for unlawful or competing commercial use;
• submit false, misleading or fraudulent information; or
• use the website in a way that infringes another person’s rights.

We may restrict or suspend access where reasonably necessary to protect our website, systems, customers, suppliers or legal rights.

4. Customer Accounts

Customers creating an account must provide accurate, complete and current information.

You are responsible for:

• keeping account passwords and access credentials confidential;
• using appropriate account security controls;
• restricting access to authorised users; and
• notifying Mick’s Gone Bush promptly of suspected unauthorised access.

You are responsible for activity carried out through your account to the extent that the activity was authorised by you or resulted from your failure to take reasonable account-security precautions.

5. Product Information

Mick’s Gone Bush takes reasonable care to ensure that product descriptions, specifications, pricing, availability information and images are accurate.

Product images may be illustrative where expressly indicated. Packaging, labels, finishes and minor non-material design details may change between manufacturing batches.

Any supplied product must still materially correspond with its description, model, part number, advertised specifications and any express representation made by Mick’s Gone Bush.

A materially different substitute will not be supplied without the customer’s agreement.

Technical specifications supplied by manufacturers or distributors may be updated. Customers should contact us before ordering where a particular dimension, feature, certification or specification is critical to their application.

6. Product Selection, Fitment and Suitability

Customers are responsible for checking product compatibility, voltage, capacity, output, dimensions, specifications, fitment and suitability before placing an order.

When requesting product-selection or fitment assistance, customers must provide complete and accurate information, including any relevant:

• vehicle make, model and year;
• engine model or engine number;
• equipment model and serial number;
• existing part number;
• electrical system voltage;
• installation configuration; and
• intended application or operating requirements.

Mick’s Gone Bush is not responsible for an incorrect product selection resulting from incomplete, inaccurate or misleading information supplied by the customer.

Where Mick’s Gone Bush makes a specific written recommendation based on complete and accurate information supplied by the customer, and the customer reasonably relies on that recommendation, applicable rights under the Australian Consumer Law remain unaffected.

7. Prices and GST

Unless clearly stated otherwise, prices displayed to retail customers on the Mick’s Gone Bush website are in Australian dollars and include applicable GST.

Business quotations may show prices excluding GST where this is clearly disclosed. Applicable GST and the total amount payable will be shown before the transaction is completed or on the relevant quotation or invoice.

Delivery, installation, commissioning, specialised handling and other additional services are not included unless expressly stated.

Prices may change before an order is accepted. A price change will not retrospectively alter an order that Mick’s Gone Bush has already accepted, unless the customer agrees or the change is required by law.

8. Payment

Full cleared payment is generally required before standard website orders are dispatched unless Mick’s Gone Bush has approved written account or deposit terms.

Payments must be made using an approved payment method or to the bank account identified on an official Mick’s Gone Bush invoice.

Mick’s Gone Bush may apply a card payment surcharge only where permitted by applicable law, payment-network rules and our merchant agreement.

Any card surcharge will:

• be disclosed before payment;
• not exceed the reasonable cost of accepting that payment type; and
• be changed or removed where required by law or applicable payment-network rules.

Where no surcharge-free payment method is available, any unavoidable payment surcharge will be included in the displayed minimum total price where required by law.

9. Order Process and Acceptance

Placing an order is an offer by the customer to purchase the selected products or services.

An automated order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

An order is accepted when Mick’s Gone Bush:

• issues written confirmation that the order has been accepted;
• commences an expressly authorised custom build or special-order procurement; or
• dispatches the order.

Mick’s Gone Bush may decline an order before acceptance where reasonably necessary, including where:

• the product is unavailable or discontinued;
• the delivery location cannot reasonably be serviced;
• payment cannot be verified;
• fraud or unauthorised activity is reasonably suspected;
• a material website, pricing or inventory error has occurred;
• the order would breach a legal, supplier or safety restriction; or
• the customer has engaged in abusive, threatening or unlawful conduct.

If Mick’s Gone Bush declines or cancels an order before supply, amounts paid for the affected products or services will be refunded, except for any separately authorised and already completed service or other amount that may lawfully be retained.

10. Pricing and Listing Errors

If a material price, specification, freight or availability error is identified before an order is accepted, Mick’s Gone Bush may correct the error and offer the customer the choice of:

• proceeding on the corrected terms; or
• cancelling the affected order for a full refund.

If an error is identified after acceptance, Mick’s Gone Bush will contact the customer and seek an agreed resolution. We will not rely on this clause to avoid an accepted order merely because the transaction later becomes less commercially favourable.

11. Availability, Backorders and Supplier-Direct Products

Product availability is subject to stock levels, supplier availability and prior sale.

Products are not reserved until any required payment or deposit has cleared and the order has been accepted.

Special-order, supplier-direct, backordered, configured or built-to-order products may have longer lead times than standard stocked products.

If a product becomes unavailable or is materially delayed, Mick’s Gone Bush will provide updated information and any cancellation or refund rights required under the Australian Consumer Law.

12. Customer Cancellations and Change of Mind

Mick’s Gone Bush does not accept returns, exchanges or refunds merely because a customer has changed their mind, no longer needs the product or ordered the incorrect product.

A customer may request cancellation before an order is accepted. Where reasonably practicable, Mick’s Gone Bush will cancel the order and refund the amount paid.

Once an order has been accepted, cancellation is subject to written approval from Mick’s Gone Bush.

If cancellation is approved after Mick’s Gone Bush has incurred costs, the customer may be responsible for reasonable, identifiable and unrecoverable costs directly caused by the cancellation, including:

• supplier cancellation charges;
• non-refundable payment charges;
• custom manufacturing or configuration work already completed;
• special-order procurement costs;
• freight already incurred; and
• reasonable administrative work specifically required to unwind the order.

Cancellation charges will not operate as a penalty and will not exceed Mick’s Gone Bush’s reasonable loss and unrecoverable costs arising from the cancellation.

Orders cannot be cancelled as a change-of-mind request after dispatch. The Mick’s Gone Bush Refund Policy will apply to any return request.

This section does not limit a customer’s right to cancel or obtain another remedy where Mick’s Gone Bush has failed to meet an applicable consumer guarantee.

13. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure with goods and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For major failures with a service, you may be entitled to cancel the service contract and receive a refund for the unused portion or compensation for its reduced value.

You may also be entitled to compensation for other reasonably foreseeable loss or damage arising from a failure to meet an applicable consumer guarantee.

Consumer guarantees may apply to purchases made by businesses as well as individuals where the transaction falls within the Australian Consumer Law.

14. Product Claims and Warranty Assessment

Customers who believe that a product or service does not meet an applicable consumer guarantee should contact Mick’s Gone Bush using the procedure in our Refund Policy.

Mick’s Gone Bush may reasonably assess a product or arrange assessment by a manufacturer, distributor, authorised service agent or suitably qualified technician before determining the appropriate remedy.

Customers must not be directed solely to a manufacturer where Mick’s Gone Bush has legal obligations as the seller.

15. Manufacturer and Voluntary Warranties

Some products may include a manufacturer’s, distributor’s or supplier’s voluntary warranty. Warranty duration and conditions vary by product and brand.

Mick’s Gone Bush does not represent that every product automatically includes a 12-month manufacturer warranty unless that warranty is stated for the relevant product.

Manufacturer and voluntary warranties are additional to, and do not replace or restrict, rights under the Australian Consumer Law.

Evidence such as photographs, video, diagnostic information, serial numbers, service records or installation details may be reasonably requested to assist with assessment.

16. Installation, Operation and Maintenance

Products must be installed, operated, serviced and maintained in accordance with:

• manufacturer instructions;
• product specifications;
• applicable Australian Standards;
• electrical, workplace and safety requirements; and
• any licensing requirements applying to the installation or work.

Professional installation by a suitably qualified or licensed technician is recommended and may be required for particular products.

A warranty or consumer remedy may not apply to the extent that a problem was caused by incorrect installation, misuse, neglect, unauthorised modification, incompatible equipment, inadequate maintenance or use outside the product specifications.

These circumstances do not remove rights relating to a separate defect that was not caused or contributed to by the customer.

17. Auto Electrical and Service Parts

Auto electrical and service parts may have application-specific fitment requirements.

Customers should confirm part numbers, plug configurations, mounting points, output ratings, rotation, pulley arrangements, voltage and other relevant specifications before ordering.

Manufacturer reference numbers and cross-reference information are provided to assist product identification but should be checked against the customer’s original part and application.

Product appearance, packaging or branding may vary where the supplied item remains the correctly described and specified product.

Electrical components that have been incorrectly installed, wired, modified or exposed to an external electrical fault may require technical assessment before a remedy can be determined.

18. Electric-Start and Auto-Start Generators

Electric-start and auto-start generator systems may draw a small standby current from the starting battery.

Customers must follow the manufacturer’s battery charging, testing, isolation, maintenance and replacement instructions.

Depending on the installation and usage pattern, appropriate battery-maintenance equipment may include a compatible maintenance charger, charging system or battery-isolation arrangement.

A voluntary warranty claim may be declined to the extent that battery or starting-system failure was caused by a failure to perform required maintenance. This does not exclude Australian Consumer Law rights relating to an unrelated product defect.

19. Generator Orders

Generator orders may involve supplier allocation, configuration, testing, manufacturing, assembly, specialised freight or commissioning requirements.

Indicative generator lead times may be up to 30 days plus delivery unless a different timeframe is stated in the relevant quotation or product listing.

Lead times are estimates unless Mick’s Gone Bush expressly guarantees a completion or delivery date in writing.

Generator quotations are generally valid for 30 days unless the quotation states a different validity period.

Non-account customers may be required to pay a deposit before Mick’s Gone Bush reserves stock, orders equipment or commences work. The required deposit will be stated in the quotation or invoice.

If a customer cancels an accepted generator order, Mick’s Gone Bush may retain or recover only reasonable, identifiable and unrecoverable costs and losses arising from the cancellation. Any balance will be refunded.

A blanket 25% or 35% cancellation fee will not automatically apply unless that amount reasonably reflects the actual loss and costs associated with the particular order and is otherwise lawful.

Generator orders remain subject to stock availability and prior sale until the required payment or deposit has cleared and the order has been accepted.

20. Shipping and Delivery

Shipping, freight, delivery, tracking, authority-to-leave, heavy-freight, damaged-shipment and non-delivery arrangements are governed by the Mick’s Gone Bush Shipping Policy.

Providing a tracking number confirms dispatch but does not automatically transfer Mick’s Gone Bush’s legal responsibilities to the carrier.

Where Mick’s Gone Bush arranged the freight, we will investigate lost, damaged, incorrectly delivered or materially delayed shipments and provide any remedy required under the Australian Consumer Law.

21. Microsoft 365 Products and Services

Microsoft 365 licences, subscriptions and associated support or administration services supplied by Mick’s Gone Bush are invoiced under the Mick’s Gone Bush business name.

Microsoft 365 is a third-party cloud platform operated by Microsoft and is also subject to applicable Microsoft licensing, product, service, acceptable-use, security, data-retention and subscription terms.

The applicable licence type, number of users, subscription period, included services, pricing and commitment period will be identified in the quotation, order confirmation or invoice.

Subscription, licensing and recurring service fees are generally invoiced in advance and are due on the due date shown on the invoice. Where the invoice states that payment is due on receipt, cleared payment is required immediately upon receipt.

Customers must keep their account fully paid and provide current authorised contact and billing information.

Microsoft or an upstream distributor may change product availability, licensing models, pricing, technical requirements or service features. Mick’s Gone Bush will provide reasonable notice of material changes where notice is available to us and reasonably practicable.

22. Microsoft 365 Suspension and Cancellation

If a Microsoft 365 invoice remains unpaid after its due date, Mick’s Gone Bush may issue written notice requiring the account to be brought up to date by a specified date.

If cleared payment is not received by that date, Mick’s Gone Bush may suspend, restrict or decline to renew the affected licences or services, subject to applicable law, supplier requirements and any required notice.

Immediate suspension may occur where reasonably necessary because of:

• a serious security incident;
• unlawful or prohibited use;
• a Microsoft or upstream-supplier suspension;
• fraud or unauthorised account activity; or
• an urgent legal or regulatory requirement.

Suspension may interrupt access to email, applications, cloud services, administration functions and stored business information.

Restoration may depend on cleared payment, supplier processing, licence availability, security remediation and the applicable Microsoft or distributor procedures.

Subscription commitments may be non-cancellable or non-refundable during the committed licence period where Mick’s Gone Bush remains liable to Microsoft or an upstream distributor. Any cancellation amount will not exceed the customer’s agreed commitment and our reasonable unrecoverable supplier charges.

This does not exclude rights available where services fail to meet an applicable consumer guarantee.

23. Microsoft 365 Data and Customer Responsibilities

Customers are responsible for:

• authorising users and administrators;
• protecting passwords and authentication methods;
• using multi-factor authentication where available and appropriate;
• complying with applicable Microsoft acceptable-use and licensing requirements;
• maintaining legally required records and retention arrangements; and
• maintaining any independent backup or business-continuity arrangements not expressly included in the purchased service.

Following suspension, expiry or termination, data may be retained, restricted or deleted in accordance with applicable Microsoft and supplier retention policies.

Customers should export or preserve required business information before licence expiry or termination. Mick’s Gone Bush cannot guarantee recovery after data has been permanently deleted by the platform provider.

24. Third-Party Products, Platforms and Links

The website may contain links to third-party websites or use third-party products, payment platforms, applications, freight services or cloud services.

Mick’s Gone Bush does not control independent third-party websites and is not responsible for their content, privacy practices or security.

This clause does not remove responsibility for representations made by Mick’s Gone Bush or for products and services Mick’s Gone Bush is legally responsible for supplying.

25. Intellectual Property

Unless otherwise stated, the Mick’s Gone Bush website, branding, written content, original graphics, product guides, photographs, layouts and other original materials are owned by or licensed to Mick’s Gone Bush.

Website content may be viewed and used for personal or internal business purchasing purposes.

Content must not be reproduced, republished, sold, modified or commercially exploited without written permission, except where permitted by law.

Third-party trademarks, product images and manufacturer materials remain the property of their respective owners.

26. Privacy and Electronic Communications

Personal information is handled in accordance with the Mick’s Gone Bush Privacy Policy and applicable privacy laws.

Customers consent to receiving transactional communications reasonably necessary to process orders, administer accounts, deliver services, provide security notices and manage product or service claims.

Marketing communications will be managed separately and may be unsubscribed from using the method provided in the communication.

27. Website Availability and General Information

Mick’s Gone Bush will take reasonable steps to maintain website availability and security but does not guarantee that the website will always be uninterrupted or free from temporary technical faults.

General articles, guides and website information are provided for general informational purposes and are not a substitute for product-specific technical, engineering, electrical, mechanical or legal advice.

This section does not excuse inaccurate product descriptions, misleading representations or a failure to provide goods or services in accordance with an accepted order.

28. Limitation of Liability

Nothing in these terms excludes or limits liability for:

• rights or remedies that cannot lawfully be excluded;
• fraud or fraudulent misrepresentation;
• wilful misconduct;
• personal injury or death where liability cannot lawfully be limited; or
• any other liability that cannot lawfully be excluded or restricted.

To the extent permitted by law, Mick’s Gone Bush is not liable for loss caused by:

• the customer’s misuse, negligence or unlawful conduct;
• incorrect information supplied by the customer;
• unauthorised modification or installation;
• failure to follow product instructions or maintenance requirements;
• use outside the stated product specifications; or
• third-party systems or services outside our reasonable control, except to the extent that Mick’s Gone Bush remains legally responsible.

Where the law permits liability for a consumer guarantee to be limited, and it is fair and reasonable to do so, Mick’s Gone Bush’s liability may be limited to one or more of the following:

• replacing the goods;
• supplying equivalent goods;
• repairing the goods;
• paying the cost of replacement or repair;
• resupplying the services; or
• paying the reasonable cost of having the services supplied again.

Any limitation will apply only to the extent permitted under the Australian Consumer Law and will not apply where it would be unfair or unreasonable.

29. Indemnity

To the extent permitted by law, you indemnify Mick’s Gone Bush against reasonable third-party claims, losses, damages and costs to the extent they are caused by:

• your unlawful use of the website, product or service;
• your infringement of another person’s intellectual-property or legal rights;
• your negligence, wilful misconduct or fraudulent activity; or
• your material breach of these terms.

This indemnity does not apply to the extent that the claim or loss was caused or contributed to by Mick’s Gone Bush, its employees, agents, contractors or suppliers for whom Mick’s Gone Bush is legally responsible.

30. Force Majeure and Events Outside Reasonable Control

Mick’s Gone Bush is not responsible for delay or non-performance caused by circumstances outside its reasonable control, including natural disasters, fire, flood, severe weather, war, civil disturbance, industrial action, government restrictions, transport-network disruption, major telecommunications failure or widespread supplier interruption.

Mick’s Gone Bush will take reasonable steps to minimise disruption and resume performance.

If performance cannot be completed within an agreed or reasonable time, customers retain any cancellation, refund or other rights available under the Australian Consumer Law.

31. Suspension and Termination

Mick’s Gone Bush may suspend or terminate website or account access where reasonably necessary because of:

• a serious or repeated breach of these terms;
• unpaid fees relating to an ongoing service;
• fraudulent, abusive, threatening or unlawful conduct;
• a material security risk; or
• a legal or supplier requirement.

Where reasonably practicable, Mick’s Gone Bush will provide notice and an opportunity to remedy the issue before suspension or termination.

Suspension or termination does not affect rights and obligations that accrued before the effective date of suspension or termination.

32. Changes to These Terms

Mick’s Gone Bush may update these Terms of Service to reflect changes to its operations, products, services, technology, supplier arrangements or legal obligations.

Updated terms will be published with a revised effective date.

Changes apply prospectively to website use, orders and agreements made after the updated terms take effect.

Existing accepted orders remain governed by the terms applying when the order was accepted unless:

• the customer agrees to the change;
• the change benefits the customer without imposing additional obligations; or
• the change is required by law.

33. Severability

If any provision of these terms is found to be invalid, unlawful or unenforceable, that provision will be read down to the minimum extent necessary or severed where it cannot be read down.

The remaining provisions will continue to operate.

34. No Waiver

A failure or delay by Mick’s Gone Bush in enforcing a right does not waive that right.

A waiver is effective only where confirmed in writing and applies only to the specific matter identified.

35. Governing Law

These terms are governed by the laws of Victoria, Australia, and applicable Commonwealth laws.

The parties submit to the courts and tribunals having jurisdiction in Victoria, subject to any right a consumer has to bring proceedings in another jurisdiction.

36. Contact Information

Mick’s Gone Bush
Email: [email protected]

Effective date: 14 July 2026
Last updated: 14 July 2026